Thank you for visiting and shopping at www.shialjitpro.com. Following are the terms and conditions that constitute our Shipping Policy.

DOMESTIC SHIPPING POLICY

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

All our orders are delivered through our standard deliver process domestically by land and not through AIR, because the product is liquid in nature, government guidelines to be followed of item restriction.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. Bulk orders can also be made through directly contacting the team of Shilajit pro.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

DAMAGES

www.shilajitpro.com shall not be liable or entitled to be held responsible in case of lost or any damage to the product is caused during the course of shipment by the culpability and accountability of the delivery/courier services internationally or domestic delivery. Please contact the shipment carrier to file a claim or you can contact our team Shilajit pro also for any assistance required. Howsoever Shilajit Pro shall provide a replacement of bottle in case of internal broken bottle received or internal damaged/leaked item. The customer shall contact our team and provide a screen shot as soon as found the bottle is received by the delivery services.

Please save all packaging materials and damaged goods before filing a claim before our dispute redressal team. In case of opening a dispute or claim, the customers/buyers shall be bound to open an dispute/claim with Shilajit Pro only at first motion only and the decision for the same shall be made within 7 days after the claim is opened by the customer before Shilajit Pro.

RETURN POLICY

Once Shilajit pro is purchased and received at destination we DO NOT HAVE ANY RETURN/REFUND POLICY on our product. Unless damaged or broken piece received, you may contact us directly.

INTERNATIONAL SHIPPEMENT AND DELIVERY POLICY

  • Prices are shown and calculated in Indian Rupees, for conversion we recommend using a Currency Converter.
  • Packaging slips for international shipments cannot be marked as ‘gift’ or with altered prices unless requested for bulk orders and with prior permission taken from the Shilajit pro in writing.
  • Any import duties, taxes or brokerage due at the time of delivery are the sole responsibility of the receiving customer. Please note that you, the buyer is responsible for any VAT or tariff, handling fees custom clearance charges etc. are required by your country for importing consumer goods. We do not ask for any such extra cost for custom clearance etc beforehand, and can give you an estimate/approx. of the cost, because it varies widely around the world. Please do your research so you’re ready to get your package cleared through customs and have an idea of what the additional cost will be.
  • That delivery TAT shall change during festivals, public holidays, political issues etc. and shall be notified accordingly.
  • Post-dispatch of the parcel, If there is a change/correction in delivery address this will invite additional charges of Rs. 1500 for each change, If it happens to be beyond our control, to get the changes occurred after reaching the destination country or leaving the destination of our service provider for its delivery.

SHILAJIT PRO SHIPPING AND DELIVERY

International orders might take a longer period for delivery. It may require a period of 10-12 business days or more of additional processing time prior to the shipment as we may need to consolidate items to one location for shipment to be delivered at the destination country from the date of receipt. Due to the current situation of pandemic COVID 19 orders can take even longer duration to be delivered depending upon circumstances of each country.

  • When “Fast International Shipping” method is selected, orders will be shipped by carrier of our choice to provide best customer service and support, any additional expense shall bear by the customer only.
  • That if in any circumstance, the courier sent to the destination country is destroyed/lost/damaged/abandoned/misplaced/undelivered/returned to origin or if the consignees fails to collect or receive it or fails to show the required document/evidence or proof as requested or asked by their customs clearance at the destination country (if required etc.) all the charges and consequences shall be born by the customer only and shall be solely responsible. However, in any circumstances, if our team Shilajit Pro can provide any help or any assistance to our customers, we shall provide our hand at stretch to every possibility as much as our team could do.
  • Shilajit Pro cannot or may not be shipped/delivered some countries due to certain manufacturer restrictions or due to restriction imposed on the destination country. If your selected Shilajit Pro that cannot be shipped internationally due to the above reasons we will inform you via email or phone call. If you are willing to purchase even otherwise, we are happy to deliver the product at corner around the globe, we request you to directly contact us on the registered official number. We assure to deliver the product at your door steps or to your nearby local place of delivery.

IF WE ANTICIPATE A LONGER LEAD TIME, IT WILL BE NOTED TO YOU; IN THE ITEM DESCRIPTION OR WE SHALL WRITE TO YOU OR CONTACT DIRECTLY TO INFORM YOU ABOUT THE SAME. IF YOU HAVE ANY QUESTIONS OR QUERY YOU CAN ALWAYS CONTACT US OR WRITE ON OUR OFFICIAL E-MAIL, WE SHALL BE PROMPT IN RESPONSE TO SERVE YOU BEST.

SHIPPING RESTRICTIONS

  • Orders can only ship on business days, which are Monday-Friday.
  • All expedited orders or regular or standard orders require a proper & complete address with post code, approachable landmarks and active/current contact details and may invite additional charges as applicable to each destination country or state.
  • Orders cannot be shipped at PO boxes
  • Not all shipping methods are available for all shipping address or certain areas or districts or towns.

DISPUTE/GRIEVANCES

That for any kind of dispute or grievances if it arises Domestically or Internationally shall be filed under the jurisdiction of New Delhi, India only. The dispute if any; at all arises shall be filed before the Arbitrator and bound to go through the proceedings of Arbitration under section 8 of the Arbitration and Conciliation Act 1996. The parties shall be bound with the appointed arbitrator of Shilajit Pro only to resolve their dispute, however they may appoint their own arbitrator at their own cost, if at all required any of the disputed party.

ADDITIONAL INFORMATION

We have been receiving an overwhelming response across the globe. If you wish to be a part of (global chain of supplies) or make a bulk order or be a distributor for Shilajit Pro. You may write to customersupport@shilajitpro.com or contact directly on our official numbers or WhatsApp on +91 9811152013 / +91 9811883913.

  • Please make sure to get a tracking number as we are not responsible for lost/delayed shipments.
  • Your order will be processed within 72 hours (Non-Holidays) of placing an order.
  • The customs processing time is not included in the delivery time. Once you place the order, the courier delivery timing may vary contingent on the local postal services of your specified location of the delivery.
  • Shipping cost/tax/other delivery charges may also vary depending on your specified location of the delivery.
  • Handling time of packages during Holidays will vary on the duration of the Holiday